Terms and Conditions

These site terms set out the main rules that apply when you access and use the Trueluck Casino website, create and use a player account, place bets, play casino games, join promotions, and use related services such as payments and customer support.

By visiting the site, registering an account, depositing, or otherwise using the platform, you confirm that you have read, understood, and accepted these conditions of use. If you do not agree, please do not create an account or use the services.

These platform rules are written to be clear and practical. They are not meant to replace common sense, and they are designed to help both you and Trueluck Casino understand your rights and responsibilities.

Who can play at Trueluck Casino

Trueluck Casino is for adults only.

To use the platform, you must:

• be at least 18 years old, and
• be of legal gambling age in the place where you are located.

It is your responsibility to make sure that online gambling is lawful where you live and where you access the site. Trueluck Casino may restrict or refuse access in certain countries or regions, and may use checks (including location and verification checks) to support those restrictions.

If you are underage or you are not allowed to gamble where you are, you must not use the platform.

Setting up your account - simple rules that protect everyone

When registering, you agree to provide accurate, complete, and up-to-date information, including your personal details and contact information. This matters for account security, payments, and player protection.

Key account rules:

• Your account must be registered in your own name and for your personal use.
• You must not create more accounts than the operator permits. Where multiple accounts are detected, Trueluck Casino may treat them as linked and take action to protect the integrity of the service and any promotions.
• You must not use false identities, temporary details, or someone else’s payment method.
• You must keep your details current. If something changes (for example, address or surname), you should update your account and contact support if needed.

Identity checks and verification - what we may ask for and why

To meet legal, security, and fairness obligations, Trueluck Casino may request documents or information at any time. This can include checks before a first withdrawal, during normal use, or if account activity requires review.

Verification may include (depending on the situation):

• proof of identity and age
• proof of address
• proof of payment method ownership (where applicable)
• checks linked to responsible gambling, security, or anti-money laundering controls

If verification is not completed, some actions may be limited, delayed, or refused, such as withdrawals, changes to account details, or certain promotional participation. We aim to handle these requests fairly and as quickly as possible.

Keeping your account safe - your responsibilities

You are responsible for:

• keeping your login details confidential
• ensuring your device and email account are secure
• all activity that takes place through your account, including bets and transactions

Your player account is personal. You must not:

• share it with anyone (including friends or family)
• transfer, sell, or assign it
• allow another person to play on your behalf

If you believe someone has accessed your account without permission, contact support promptly so protective steps can be taken.

Deposits, withdrawals, and your balance - what to expect

Trueluck Casino supports common payment options such as Bank Transfer, MasterCard, and Visa. Payment methods, availability, limits, and processing times can vary depending on factors such as your location, verification status, your bank, and the chosen method.

Important points to understand:

• Deposits and withdrawals may be subject to minimum and maximum limits, which can change over time.
• Withdrawal requests may be reviewed before approval to confirm account security, compliance checks, and bonus conditions (if a promotion is active).
• Reasonable checks may be applied to prevent fraud, chargeback abuse, and unauthorised transactions.
• Your displayed balance may include separate real money and bonus balances, depending on whether you have an active promotion.

For anti-money laundering reasons, deposits may need to be wagered at least once before a withdrawal can be processed.

Bonus rules made clear - promotions, free spins, and wagering requirements

From time to time, Trueluck Casino may offer bonuses, free spins, and other promotions. These bonus terms sit alongside these general service terms, and specific offers can include their own rules. Always check the promotion details shown on the site before opting in.

Common promotional conditions may include:

• eligibility requirements and country or region restrictions (for example, certain offers may not be available to players from the United States of America)
• minimum deposit amounts
• wagering requirements (for example, 40x on many slot bonuses, and 20x on some live casino bonuses)
• time limits (for example, some welcome offers may expire after 7 days, and selected free spins offers may have shorter windows)
• game restrictions and contribution rates (for example, slots may contribute at 100% where eligible, live casino may contribute at a lower rate, and some table games may not contribute)
• maximum bet limits while wagering (for example, a maximum of €5 per spin or bet may apply while completing wagering requirements)
• limits on winnings from promotions, including maximum cashout caps and caps on free spins winnings

Other core bonus principles:

• Only one bonus may be active at a time, unless the offer states otherwise.
• Bonuses are generally non-sticky by default, meaning real money is used first before bonus funds are used (where applicable).
• Bonuses and bonus winnings cannot be sold, transferred, or assigned to another person.
• Bonus funds and winnings may be removed if a promotion is used in a way that is not fair or intended.

If you want more detail about how a specific offer works, refer to the promotion’s own rules or the dedicated bonus terms area, where available.

Games, features, and access - what ‘available’ really means

Trueluck Casino aims to provide a reliable service, but the platform is offered on an ‘as available’ basis. Availability can vary due to maintenance, upgrades, network issues, device compatibility, location-based restrictions, and third-party provider limitations.

This means:

• not every game, feature, promotion, or payment method will be available at all times or in all locations
• games and features can be added, removed, paused, or changed
• game rules, limits, and paytables are defined in the game information and may differ between titles

Trueluck Casino works with a range of software providers (including Evolution Gaming, Playtech, Pragmatic Play, NetEnt, and others). Different providers may have different technical requirements, which can affect compatibility and performance.

Fair play expectations - prohibited behaviour explained plainly

To protect players and keep the platform fair, certain conduct is not allowed. You must not:

• use the site for unlawful purposes
• provide false or misleading information
• attempt to manipulate games, promotions, or systems
• use unauthorised software, scripts, bots, or automated play methods
• engage in collusion or coordinated play to gain an unfair advantage
• commit fraud, payment abuse, or chargeback abuse
• exploit bonus mechanics or use low-risk or misleading strategies designed to bypass intended wagering or promotional conditions
• allow someone else to use your account, or use another person’s account

Where behaviour suggests misuse, Trueluck Casino may take steps to investigate and protect the service.

When we may restrict services - balanced operator rights

Trueluck Casino may refuse service, limit features, suspend promotional eligibility, or restrict transactions where there is a reasonable basis to do so. Common reasons include:

• incomplete or failed verification
• suspected fraud, account misuse, or bonus abuse
• chargeback risk or payment disputes
• technical or security concerns
• breach of these platform rules or related policies

Actions may include temporarily freezing transactions for review, adjusting access to promotions, or closing an account where necessary. Any steps taken are intended to be proportionate and focused on fairness, compliance, and security.

Mistakes and technical problems - how issues are handled

From time to time, errors can happen. These may include:

• game interruptions or disconnections
• display issues (for example, incorrect balances shown temporarily)
• pricing or promotion mistakes (for example, incorrect bonus amounts or free spins awards)
• game malfunctions or incorrect results caused by technical faults

Where an obvious error occurs, Trueluck Casino reserves the right to correct it and to manage the impact in a fair and reasonable way. This can include voiding bets that were clearly affected by a malfunction, correcting balances, or reversing incorrectly credited promotional value.

Responsible gambling - keeping play safe and enjoyable

Gambling should be treated as entertainment, not as a way to make money. If gambling stops feeling fun, it is important to act early.

Trueluck Casino supports responsible play, and tools may be available such as deposit limits, session controls, reality checks, time-outs, or self-exclusion. If you need independent help and advice, you can visit BeGambleAware and consider GamStop for self-exclusion where applicable. You can also see our internal guidance on the dedicated [/responsible-gambling] page.

Ownership of content and brand materials

The Trueluck Casino website, branding, logos, text, design, software elements, and original materials are owned by Trueluck Casino or used under licence from its partners and licensors.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without permission, except where allowed by law for personal, non-commercial use (for example, normal browsing and account use).

Third-party providers and linked services

Some parts of the service rely on third parties, including game studios, payment processors, and technical partners. This means:

• certain games or tools may be unavailable if a provider experiences issues
• provider updates can change how a game or feature operates
• third-party terms may apply to certain services in addition to these site terms

Where the site links to external services, those services are operated independently. Trueluck Casino is not responsible for the content or operation of third-party websites.

Limits of liability - a fair, realistic approach

Trueluck Casino works to provide a secure, well-run service, but we cannot accept responsibility for losses or damages caused by circumstances beyond reasonable control or where issues are not caused by the operator’s negligence.

This can include, for example:

• interruptions due to maintenance, network failures, or device issues
• delays or failures caused by third-party providers (such as payment networks)
• losses caused by user error (for example, entering incorrect details)
• issues arising from unsupported devices or outdated software
• events outside reasonable control (sometimes called force majeure)

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

No promises of uninterrupted service

The website, games, and related services are provided on an ‘as is’ and ‘as available’ basis. Trueluck Casino does not guarantee uninterrupted access, constant availability, or error-free operation. We may need to suspend or restrict parts of the service for maintenance, updates, security reasons, or operational changes.

Updates to these terms - staying informed

Trueluck Casino may update these terms from time to time to reflect changes in services, legal requirements, security practices, or operational needs. The latest version published on the website applies from the date it is posted, unless another date is stated.

You are encouraged to review this page periodically. Continued use of the platform after updates are posted is treated as acceptance of the revised terms.

Other important policies to read alongside these terms

These service terms sit alongside other platform policies that may apply depending on how you use the site. This can include pages such as:

• Privacy Policy
• Cookie Policy
• bonus terms for specific promotions
• anti-money laundering and verification guidance
• responsible gambling information

Where available on the site, these documents form part of the overall rules for using the platform.

Contacting Trueluck Casino

If you have questions about these conditions of use, your account, or how the platform works, you can contact customer support using the official channels. Email support is available at support@trueluck.com.

These rules are designed to set clear expectations, keep play fair, and protect both players and the service. By continuing to use Trueluck Casino, you confirm that you understand and accept the terms that apply to your account, gameplay, and use of the platform.